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  • Technical Analyst (Functional)

    Acts as a product technical and functional liaison between customer and internal services teams. Uses customer service, communication and problem-solving skills to solve inquiries from ERP customers. Utilizes technical skills and product expertise, and helps resolve customer product issues. Demonstrates the ability to log and respond to customer support requests via phone, e-mail, and web interface. Exhibits a commitment to customer service. Successfully understands and triages customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration. Communicates technical product and solution expertise to internal and external customers. Provides updates and case statuses to customers and management. Effectively escalates the issue to the manager when required. Follows operational guidelines for interacting with other associates. Fully documents all case interactions and authors Kn...

    Job Type:
    正社員
    Location:
    Tokyo
    Salary:
    10 - 14 Million Yen Annually
    Job Ref:
    JAJD002
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  • Education Analyst, Japan

    The Education Analyst is a key component to the overall success and delivery of all training requests in the APAC region and with added focus for the Japan market. The role will support the generation and development of education business opportunities as well as the managing of training delivery and logistics. The candidate is also expected to engage directly with customer to promote, sell and upgrade the current services offering. This is a full time position located in Tokyo and will be reporting to the Education Services Partner. JOB DESCRIPTION Business Development (60%) Actively conduct lead generation activities to maximize market exposure and identify opportunities, whilst ensuring appropriate follow up and qualification of prospects/leads. Work the Retail, Manufacturing and 3PL/Distribution verticals in Japan and cover as many contacts as possible Qualify leads via the phone, web, email and direct mail campaigns Generate suggested tar...

    Job Type:
    正社員
    Location:
    Tokyo
    Salary:
    6 - 8 Million Yen Annually
    Job Ref:
    JAJD001
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  • Presales Solution Engineer

    Our client is a technology leader in electronic design automation (EDA), providing software and hardware design solutions enabling companies to develop better electronic products faster and more cost-effectively. They offer innovative products and solutions that help engineers overcome the design challenges in increasingly complex environments. Duties Act as the onsite Technical Presales to assigned customers Work with the Account Managers and Sales teams to create and maintain account plans Participate in Account Strategy Sessions (Business Planning, Storyboard, Successful Meeting) Actively work to further initiatives agreed upon in account plan Present High-level presentations and coordinate more detailed presentations Engage with Account Services lead to ensure continued selling (Prepare for Maturity Reviews, Business Process Workshops, etc.) Become trusted advisor to assigned accounts by bringing new and interesting ideas to customer Colla...

    Job Type:
    正社員
    Location:
    Tokyo
    Salary:
    Negotiable, based on experience
    Job Ref:
    JAMG001
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  • Procurement Operations Manager

    Manage the packaging procurement process to ensure demonstrated low cost, assured supply and competitive value gap. Manage the packaging projects, recommend and supply the best optimized packages to the accounts using the own resources. Manage the packaging procurement process to ensure demonstrated low cost, assured supply and competitive value gap. Maintain a current and comprehensive database and manage inventories and tactical planning, taking into account customer’s future needs. Maintain the customer relationship and respond to their packaging needs. Work with a team of packaging professionals to provide on-going technical packaging support to our customers in Japan Manage the packaging procurement process to ensure demonstrated low cost, assured supply and competitive value gap. Communicate with the graphics agencies and handle the graphics process smoothly Collect and analyze data systems, procedural activities and information flows to...

    Job Type:
    正社員
    Location:
    Tokyo
    Salary:
    Negotiable, based on experience
    Job Ref:
    691373
    Read More