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スマートフォンQAマネージャー Quality Assurance Manager/Postsales Manager

Job Title: スマートフォンQAマネージャー Quality Assurance Manager/Postsales Manager
Contract Type: 正社員
Location: Tokyo
Salary: Negotiable, based on experience
Start Date: ASAP
REF: 654335
Contact Name: Mike Pollard
Contact Email:
Job Published: 8ヶ月 前

Job Description


  • Co-work with customer quality group to improve our product and process quality.
  • Co-work with head-quarters quality group to improve our product and process quality.
  • Conduct any quality related inspection requested by customer, and make it success.
  • Assists in analyzing concerns/issues identified by customer and from field service operations.


  1.   Work for meeting Japan office organizational goal.
  2.   Own post-launch support for any products in Japan with customer satisfaction and timely response.
  3.   Direct Customer complaint handling & Customer regular quality review.
  4.   Track and report post-launch quality issues and feedback from carriers, salespeople, and other relevant sources.
  5.   Investigate reported issues locally, fully understand the impact and customer requirement, determine root cause and drive resolution with appropriate local resources in the company.
  6.   Delivery accurate and clear information (including issue symptom, impact, reproduction step and failure rate, etc.) when investigate customer issue with headquarter resources.
  7.   Deliver customer request, issue, information when communicate with headquarter, and optimize the answer, report from headquarter in order to satisfy customer expectation.
  8.   Work with Japan office members as a team member even if it is not related to quality related task.

Required Skills

  • Good communication and presentation skills. Must be able to communicate to both technical and non-technical personnel
  • Willingness to dive into any situation and work thru to success and completion
  • Ability and willingness to multi-task, manage, and work hard in a fast pace, TEAM environment
  • Possesses several years of relevant experience in the wireless industry. (Examples of relevant experience include providing technical support to non-technical audience, conducting product testing, quality assurance)
  • Advanced knowledge/experience with PC hardware and software. Experience with mobile phone testing/debugging tools would be an asset.
  • Demonstrated relationship building skills with external customers and internal team.
  • Demonstrated experience working in a matrix organization.
  • Must possess strong analysis and problem solving skills.
  • Able to thrive in a highly unstructured environment while working closely within a cross-functional team.
  • Must be a self-starter and willing to take the initiative when something needs to get done.