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Account Strategist

ポジション名: Account Strategist
雇用形態: 正社員
勤務地: Tokyo
給与: 5 - 9 Million Yen Annually
開始日: ASAP
リファレンス: 756538
担当者名: Roland Bolinth
求人公開日: August 16, 2018 16:51


  • Handling overall responsibility for managing the customer relationship

  • Providing feedback to team on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings

  • Maintaining a high level of relevant domain knowledge in order to effectively lead presentations to decision makers

  • Working with technical staff, pre-sales and product specialists where required to address customer requirements

  • Developing and maintaining key account plans that identify opportunities to deliver value

  • Monitoring and facilitating the customer's adoption of our technology

  • Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our technology

  • Proactively monitor customer activity and provide insights and solutions to the client and our internal team's to improve  outcomes

  • Strategic campaign planning to help the customers meet their objectives

  • Prioritizing and driving resolution on escalated customer issues


Required Skills

Skills & Requirements:

  • University degree in business, marketing or engineering;

  • At least 2-3 years of Digital marketing related experience in a customer oriented position;

  • Proven ability to collaborate and build strong relationships with customers especially at the executive level;

  • Excellent oral and written communication skills; effective in person and by phone;

  • Accountable for results and deliverables; self-starter who works independently and proactively;

  • A keen desire to help customers be successful;

  • Superior project and time management skills; excellent attention to detail;

  • Ability to be flexible and adapt quickly in a fast-paced, start-up environment;

  • Preferably Solid understanding of basic web concepts and digital marketing.​