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Application Support Specialist

Job Title: Application Support Specialist
Contract Type: 正社員
Location: Tokyo
Salary: 5 - 7 Million Yen Annually
Start Date: ASAP
REF: RB004
Contact Name: Roland Bolinth
Contact Email:
Job Published: 6ヶ月 前

Job Description

Client: European-based Specialist in Digital Transformation and IT Services

Salary: 5 to 7 JPY

Location: Central Tokyo


What you do:


  • Level 1 and Level 2 batch and user support
  • Monitor system status, run start of day check and end of day check. Setup system monitoring processes and system alerts. Monitor system processes, databases, storage, logs using monitoring tools.
  • Incident management: detect system issues, communicate with users, investigate and solve system issues. Escalate when needed. Provide root cause analysis of issues, track issues
  • Work with team to take care of system releases. Weekend release/system check is required as part of support rota.
  • Take care of user inquiries, work with other teams when needed.
  • Perform regular DR testing, regular reports for capacity management, key risk indicator reports. (weekly, monthly report for support detail and analyze)
  • Follow global standard production support protocols.

What you can offer:

  • Hands-on technical skills and user support experience
  • Experience in Production Support (L1/L2/L3)
  • Experience in Unix, SQL / Oracle / Sybase, batch scheduling tools(i.e. Autosys)
  • Fluency in Japanese (read, write and speak)
  • Business level English (read, write and speak)
  • able to do shift work and occasional weekend system checks required as part of support rotation

Great if you have experience in production services in the investment banking industry