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BPO Consultant

ポジション名: BPO Consultant
雇用形態: 正社員
勤務地: Tokyo
給与: 9 - 15 Million Yen Annually
開始日: ASAP
リファレンス: 664828
担当者名: Manasvi Mehra
求人公開日: June 18, 2018 11:10


You will be responsible for the set up and execution of large BPS/AMS/Infra programs – as the primary interface from the company. In this role the key responsibilities will include

  • Leading large transformational outsourcing programs in BPS/Infrastructure/AMS space for Japanese customers
  • Create approach, plan, business case for the program in consultation with the customer leveraging multiple solution teams
  • Lead and Own the Program Delivery (schedule/risk/issues/changes/dependencies)
  • Formulate an appropriately structured Governance framework for the program.
  • Ensure governance ties in with Scope/Change Management
  • Manage revenue/GM  achievement, bonus & penalties, for the Program
  • Delivery/Customer satisfaction and escalation management
  • Help establish the required execution and project methodologies synergizing customer and methodologies for meeting Program Quality-Cost-Delivery schedule
  • Lead planning workshops and program steering committee meetings
  • Participates in initiatives which help in building the company's Brand and developing progressive delivery.

Required Skills

  • 12 + years of overall experience in the IT industry, 3-5 yrs in managing large outsourcing/change  programs
  • Experience of managing large programs  in BPS/ AMS/ SI / Total Outsourcing space in Japan
  • Experience of managing Business Change Program of $10-20 million or Business Process/Infrastructure Outsourcing of $50 million
  • Should have been the primary leader of a significant cross functional change initiative across the organization such as a new service line, quality certification, Merger & Acquisition etc.
  • Experience of working with offshore delivery and solution teams, consultant and third party service providers
  • Consulting or Sales exposure