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Customer Success Engineer

ポジション名: Customer Success Engineer
雇用形態: 正社員
勤務地: Tokyo
職種:
給与: 9 - 12 Million Yen Annually
開始日: ASAP
リファレンス: RB007
担当者名: Roland Bolinth
連絡メールアドレス: roland@visionconsulting.jp
求人公開日: May 30, 2018 13:09

求人要項

As a Customer Success Engineer, you will be responsible for executing on the objectives and milestones of customer onboarding and enablement. You will coordinate with Customer Success Managers to set objectives and achieve milestones on the path to customer adoption as well as facilitate ongoing health checks.

 

 

  • Documenting customer requirements and review use cases

  • General onboarding of new accounts and successful technical implementation

  • Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings

  • Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole

  • Customer enablement ranging from formal training to constant efforts driving self-sufficiency within your assigned accounts

  • Assist in the attainment of renewals business

What you can offer:

 

  • Proven ability to prioritize activities, set objectives and meet milestones

  • Well organized.  Able to deliver project milestones and deliver on-time

  • Experience working with at least two programming languages namely C/C++, C# or Java

  • Desired experience with security testing and network protocols

  • Understanding of open-source software libraries such as glib, OpenSSL, Boost, etc. and their associated licensing

  • Experience with project scoping, requirements gathering and software development lifecycles

  • The ability to work with, connect to, and influence people

  • Good analytical skills, conceptual ability and creativity

  • Strong mentorship/training background

  • Able and willing to travel up 50% as the job requires

  • Minimum 3-year relevant experience in a technical customer facing role

 

Education

 

  • Bachelors Degree in Computer Science, Master’s Degree preferred or equivalent Experience