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Digital Operations Lead

Job Title: Digital Operations Lead
Contract Type: 正社員
Location: Tokyo
Salary: 8.5 - 12 Million Yen Annually
Start Date: ASAP
REF: 799554
Contact Name: Paul McGinn
Contact Email:
Job Published: 5ヶ月 前

Job Description

A S&P 500 company, with more than 90 years of experience of data and analytics based on scientific rigor and innovation. They have operations in over 100 countries, covering more than 90% of the world’s population.

They provide excellent work life balance and career development opportunities.

Job Description

Responsible for the overall management and coordination of the Operations teams in a country in order

to effectively and efficiently utilize and develop the appropriate resources to meet both short- and

long-term needs of the overall business for the achievement of planned sales and profit objectives.


Job Duties

  • Ensure the business achieves operational targets as well as other related business development/objectives through effective management of the operations teams and proper costing system
  • Periodic review existing systems and procedures in light of the rapid change in business needs and recommend changes / introduce new methods / technologies as necessary, with the end goal of maximizing resources and manpower
  • Plan, schedule and establish workflow in accordance with established standards and schedules to achieve delivery schedules with on-going emphasis to improve efficiency, accuracy, timeliness and cost-effectiveness
  • Develop and implement plans to improve internal and external client satisfaction and ensure continuous business growth
  • Ensure regular updates between operation team and client servicing team to keep up on clients' needs and any business development
  • Ensure client business needs are met and that services provided exceed client expectations
  • People management

Required Skills

  • BA / BS Required
  • Language: Japanese and English (Effective Written and Verbal communication skills)
  • 6 to 12 years Data Collection / Data Processing / Data Analysis experience desired
  • Knowledge of market research industry as well as key research techniques and methodologies
  • Sound analytical abilities and ability to understand large volumes of data and make meaningful interpretations
  • Good Project management & Communications skills
  • Working knowledge of statistics
  • Managerial skills (at least 5 years in managerial / supervisory positions)