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Language Learning/EdTech | Customer Success Manager

ポジション名: Language Learning/EdTech | Customer Success Manager
雇用形態: 正社員
勤務地: Tokyo
給与: 4.5 - 6 Million Yen Annually
開始日: ASAP
リファレンス: 663744
担当者名: Hanae Monsaingeon
求人公開日: November 22, 2018 11:35


Our client is a global Education Technology company headquartered in California that offers corporate language learning solutions through their cloud-based platform (SaaS) to help non-native English speakers reach their career potential using Business English.

Based in central Tokyo, our client is looking for a Customer Success Manager to assist clients in Japan and APAC region.

Reasons to join:

  • Truly international company: bilingual opportunity
  • Great career development opportunities
  • Flexible working environment: flextime and possibility to work from home some time to time! (Must be able to work independently)

Main responsibilities:

  • Work in alignment with the service level of the account or statement of work defined by the customer and the sales and services team, monitoring time, costs and deliverables. 
  • Maintain customer satisfaction through strong project management and consulting skills (Account Management)
  • Develop a trusted advisor relationship with customers such that all  activities are aligned with the customer’s business case and business strategy, allowing the full potential of their solution to be realized. 
  • Leverage comprehensive understanding of solutions to provide relevant adoption and recommendations on solutions and enhancements customized to customers' business needs. 
  • Work with the customers to ensure they are leveraging the solution and achieving success.
  • Develop and maintain positive client relationships at all levels with existing corporate accounts. 

Required Skills

  • 3+ years relevant work experience in one or more of the following: Customer Success Management, Customer Service, Project Management or Consulting (ideally with online language learning or other virtual learning applications in a SaaS environment)
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-Level
  • Demonstrated consulting skills to advise customers and share best practices
  • Aptitude both for analyzing learning concepts and translating them into business terms, and for mapping business requirements to appropriate solutions
  • Project management skills; ability to manage project’s timeline, costs and deliverables. Ability to successfully manage multiple projects simultaneously
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Highly customer-focused attitude
  • Experience in Internet technology, online learning, and/or corporate education implementation a significant plus
  • Familiarity with Learning / Talent Management Systems and integrating online learning into Talent and Learning Management Systems.
  • Familiarity with or other CRM systems desirable
  • Written and verbal fluency in Japanese and English. Any other language is a plus.