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Network Services Solution Engineer

ポジション名: Network Services Solution Engineer
雇用形態: 正社員
勤務地: Tokyo
給与: 9 - 14 Million Yen Annually
開始日: ASAP
リファレンス: 456247
担当者名: Mike Pollard
求人公開日: June 17, 2018 17:08


As a Services Solutions Engineer you will be play a key role in the development, testing, and final system integration and customization of telecommunications-focused solutions. You will be working closely with the customers' operations and development teams. Provide solution/technology/product consulting, technical, and sales support for the account.  This position will be located in Tokyo, Japan.


The Job

  • Work with Customer to develop new signature, customize deployed signatures, create new measurements, add new use-cases
  • Working with Customer design team to perform integration and functionality testing of new products and solutions in customer Lab
  • Recommend configuration changes and assist with implementations
  • Complete or coordinate maintenance window activities
  • Proactive Signatures audit and optimization initiatives
  • Work within customers change management and maintenance window guidelines
  • Product inventory management
  • Maintain documentation for projects to keep the documentation up to date
  • Assist with communication, consultation, coordination, escalation, and leadership to address cases with Customer Support
  • Act as the liaison and advocate between customer operations personnel and customer support, including the Account Management team and engineering staff
  • Provide knowledge transfer to customer



Required Skills

  • BS or MS (or equivalent) degree in Engineering or Computer Science
  • 5+ year experience in networking and data communications industry with different operator networks and/or vendors for Wireline (Cable, DSL, FTTx etc) and Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS etc)
  • Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP/GTP-C, BGP, SOAP, REST, LDAP, etc)
  • Commanding knowledge of unix based operating systems such as Linux, FreeBSD etc
  • Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP, VPN
  • Excellent background in diameter application Gx/Gy and interface with charging and policy control
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)
  • Experience with or exposure to programming or scripting languages such as Java, C/C++, python, Perl etc
  • Excellent demonstrated customer interaction skills in a technical or professional services type role
  • Excellent oral and written communication and presentation skills
  • Excellent troubleshooting and investigation skills

Additional Nice to Have Skills/Experiences:

  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
  • Experience with web technologies (Javascript, HTML5, HTTP, etc.)
  • Knowledge of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Experience of data modelling, DB administration, SQL/Postgresql, ETL and/or BI in general
  • Understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
  • Knowledge of industry models and best practices (eg. Scrum, ITIL etc)