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Operations Planning Executive / Senior Executive

Job Title: Operations Planning Executive / Senior Executive
Contract Type: 正社員
Location: Tokyo
Salary: 4 - 7.5 Millon Yen Annually
Start Date: ASAP
REF: 659221
Contact Name: Undariya Batsaikhan
Contact Email:
Job Published: 1年以上 前

Job Description

Our client company is Asia's leading online concierge and delivery service. They want to make life easier by taking care of customers' time-consuming daily chores. Fast and reliable on-demand services - their moto!


  • monitor key operational metrics including process time intervals, SLA tracking, operation staff efficiency 
  • identify key areas of improvements and investigate root cause of inefficiency and propose + implement solution to enhance operational efficiency and promote operations excellence  
  • constantly observe new emerging best practices and/or technology within the industry and accessing its suitability to the company's operations and to propose comprehensive solution to ops team once initial due diligence is completed.   
  • work with BD and ops team to determine forward supply and demand situations and perform resources forward planning and contingency provisions.

 What is an ideal candidate for the role?

  • You are passionate with business operation and has 3-5 years of operation management (on-demand logistic or ecommerce field) experience under your belt
  • You have a bachelor’s degree or equivalent
  • You have a strong work ethic, and desire to achieve excellence
  • You have excellent interpersonal skills
  • You enjoy working in a start-up and open environment
  • You take pride and ownership in your work
  • You understand our business in details and how what you do helps it grow
  • You challenge the status quo