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Project Manager/Customer Support

Job Title: Project Manager/Customer Support
Contract Type: 正社員
Location: Tokyo
Salary: Negotiable, based on experience
Start Date: ASAP
REF: 780818
Contact Name: Edwin Zhang
Contact Email:
Job Published: 8ヶ月 前

Job Description

  • Handle customers’ requests and manage the contract review
  • Liaise with other teams to find the best test slot arrangement for customer 
  • Guide customers regarding products and services
  • Inform customers about the different test authority and processes
  • Guarantee customer project feasibility in relation with Activity Managers and in respect of customer specific requirements (including project confidentiality)
  • Is the main interface with sales and customer to assist with their needs regarding Lab testing services
  • In charge of test session organization and in particular:
    • Reception of required samples and documents sent by customers
    • Follow-up of customer projects
    • Monitor respect of test session schedule (specify actions in case of delays)
    • Inform sales team in case of major issues
    • Make sure the report is sent and the customer’s needs are satisfied
    • Make sure that all work performed has been invoiced timely
    • Create and issue estimates
    • Issue Sales conditions making sure that they are the latest updated ones
    • Transmission of the customers related documents to the production department (estimates, PO)
    • Follow up indicators
    • Manage customers codification

Required Skills

Required Skills

Job related prerequisite skills: (appropriate Diploma, languages & fluency, office software …)

  • Degree holder in any discipline
  • Excellent English (written and spoken) and Japanese
  • Must have a Customer First mentality – whether the customer is external or internal
  • Excellent interpersonal skills that will build solid customer relationships
  • Basic understanding of Engineering (Any engineering knowledge)
  • Having knowledge/experience working in the IT industry is a plus.