Our client is looking for an experienced professional to join their Customer Support team in providing efficient and accurate technical assistance. The candidate will be part of a Global team interacting closely with Support offices in the US, Europe, Australia, Korea and Japan.
The ideal candidate is highly motivated individual with strong technical experience, excellent written and verbal communication skills and high enthusiasm for customer success.
- Fluent in Japanese
- English reading, writing, and speaking skills
- 2+ years work experience in online technical problem solving
- Excellent communication skills and strong customer focus
- Proven analytical / problem solving ability
- Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
- Demonstrated ability to learn new skills quickly.
- Technology background with a comprehensive knowledge of
- iOS and Android native applications
- Network based products
- Proficient in web-based technologies, including
- Familiarity and working knowledge with
- Objective-C and/or Java and API developer support experience
- Familiarity and working knowledge with rich media applications