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Sales Engineer

ポジション名: Sales Engineer
雇用形態: 正社員
勤務地: Tokyo
給与: 9 - 12 Million Yen Annually
リファレンス: RB006
担当者名: Roland Bolinth
求人公開日: October 30, 2018 10:42


My client is looking for a Technical Support Engineer (TSE) in Tokyo, Japan to join their Technical Support team.  


The Technical Support Engineer will provide email, telephone and online meeting based technical and product support to enterprise-level customers, resellers and evaluators.  


General Responsibilities


  • Provide email/telephone/online meeting based technical and product usage support to customers and evaluators

  • Enhance customer satisfaction with timely responses, consistent communications, and satisfactorily resolving each case while escalating quickly to support management when needed

  • Provide product usage guidance

  • Diagnose complex problems in a 3-tier environment working with Docker containers, operating systems, and databases

  • Reproduce product issues for resolution by Engineering

  • Work with the pre-sales team to provide technical support for sales activities where needed

  • Meet directly with Japan’s largest resellers

  • Proactively provide online content, including solutions to common problems, preventative advice and answers to customer forum questions

  • Assist with customer communications including technical product announcements, product delivery, and upgrade recommendations


Required Qualifications and Education Requirements


  • Bachelor’s degree or equivalent in a software or engineering discipline

  • Strong technical expertise in 2 or more of the following:

    • LINUX shell scripting and administration

    • Docker container-based deployments

    • Java or javascript programming

    • Web application servers, particularly Tomcat

    • Databases & SQL (Postgres)

    • Open Source Software Components such as Apache Tomcat, PostgreSQL, and Solr.

  • Ability to manage, defuse and solve critical customer issues and situations

  • Prior Technical Customer Support experience with complex Enterprise level software applications

  • Previous experience reviewing source code and providing small code examples

  • Demonstrated passion for providing outstanding technical support and commitment to customer satisfaction

  • Excellent troubleshooting skills

  • Excellent written and verbal communication skills.

  • Work off-hour shifts on an as needed basis


Optional Qualifications and Experience


  • Jenkins, TeamCity, or other build management/integration systems

  • Kubernetes open-source container-orchestration system

  • Open Source Software compliance

  • Open Source Software Security (NVD, CPE, etc)