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Senior Customer Success Engineer

Job Title: Senior Customer Success Engineer
Contract Type: 正社員
Location: Tokyo
Salary: Competitive, based on experience
Start Date: ASAP
Contact Name: Roland Bolinth
Contact Email:
Job Published: 1年以上 前

Job Description

What you will do:

  • Documenting customer requirements and review use cases
  • General onboarding of new accounts and successful technical implementation
  • Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings
  • Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole
  • Customer enablement ranging from formal training to constant efforts driving self-sufficiency within your assigned accounts
  • Assist in the attainment of renewals business


What you can offer:

  • Proven ability to prioritize activities, set objectives and meet milestones
  • Well organized.  Able to deliver project milestones and deliver on-time
  • Experience working with at least two programming languages namely C/C++, C# or Java
  • Desired experience with security testing and network protocols
  • Understanding of open-source software libraries such as glib, OpenSSL, Boost, etc. and their associated licensing
  • Experience with project scoping, requirements gathering and software development lifecycles
  • The ability to work with, connect to, and influence people
  • Good analytical skills, conceptual ability and creativity
  • Strong mentorship/training background
  • Able and willing to travel up 50% as the job requires
  • Minimum 3-year relevant experience in a technical customer facing role