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Service Account Manager/サービスアカウントマネージャー

Job Title: Service Account Manager/サービスアカウントマネージャー
Contract Type: 正社員
Location: Tokyo
Salary: 9 - 11 Million Yen Annually
Start Date: ASAP
REF: 664840
Contact Name: Shunya Iida
Contact Email:
Job Published: 1年以上 前

Job Description

The Service Account Manager will be responsible for managing and supporting the business (including revenue and cost responsibility, forecasting and P/L)

The Service Account Manager is responsible for achieving the all Service goals for the assigned Service business such as:

  • Service revenue goals
  • Service margin and cost goals

Support the Manager to establish fully functional and effective organization to meet the organization goals and maintain the operation for the purpose of:

  • Service offering and quotation management
  • Manage Service contract
  • SLA development working with HQ to create T&Cs
  • Delivery management of the technical education and training courses

Manage all aspect of the Service business in identifying the opportunities and prospect within the geography and work very closely with the sales team in Service offering and promote the Service solution to develop and close the business

Manage account relationship with the customers and partners and promote Service solution with these accounts or partners

Establish agreements to incorporate partners’ products or services within our contract, enabling to sell services contracts effectively to the end-users

All aspects of Service Account Planning for the accounts/partners such as:

  • Manage critical issue directly or engage the TSO technical resource to resolve highlevel technical issues
  • Provide proactive product and support information (i.e. Fix lists, updates or release information, etc.)
  • Address/Escalate critical problems
  • Provide customers/partners with status reports on “open” issues
  • Establish and attend the customer/partner status meeting to review changes fixes and support activities

All Aspects of problem resolution management and “critical account problem resolution
Manage All Stratus Services Contracts in:

  • Service proposal with the contract during the sales cycle and service offering, which includes negotiations, terms change based on the business requirements or size of the business

Required Skills

  • Technical knowledge in servers (HW/SW)
  • Account management or equivalent experience focusing on the financial performance
  • Account management or Sales experience in IT industry
  • Experience in working with Service Partners or System integrator
  • Good communication skill both in Japanese and English (verbal and reading/writing)
  • Strong, aggressive and proactive personality and behavior are key requirements