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Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: 正社員
Location: Tokyo
Salary: 8 - 13 Million Yen Annually
Start Date: ASAP
REF: 720798
Contact Name: Mike Pollard
Contact Email:
Job Published: 7ヶ月 前

Job Description

Looking for a Service Delivery Manager who will be responsible for ensuring the proper delivery of customer support services.  In this role, you will be responsible for the financial and commercial performance of delivered customer support services by one of the top ICT companies in the world.

You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

Job Responsibilities:  

·         Work closely with and secure customer contract fulfillment

·         Collaborate and maintain relationships

·         Distribute information to internal partners and call out delivery Issues

·         You will stay up to date with financial data

·         Identify new business opportunities


Required Skills

·         Fluent Japanese and Business level English is a MUST

·         Education: University Graduate or higher

·         Domain experience: Technical Background (IT Infra overall)

·         Leadership experience

·         SDM experience

·         Project Managerial experience

·         Market insight

·         Financial analysis skills

·         Negotiation and argumentation

·         You possess PROPS-C process and hardware services knowledge

·         Change and improvement management skills

·         You have strong business understanding and business knowledge

·         Financial acumen and skills

·         You will promote knowledge sharing and mentoring

·         Trade compliance knowledge

·         Responsible for delivering results & meeting customer expectations

·         You will drive Entrepreneurial & Commercial Thinking

·         Leading & Supervising

·         Deciding & initiating action

·         You are capable of coping with pressures & setbacks

·         Promote networking


Additional Requirements:

·         Leadership or management skills

·         Excellent social skills and strong customer orientation

·         Self-motivated and teammate

·         Ability to adapt to change