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Software & IT Security | Senior Product Consultant

ポジション名: Software & IT Security | Senior Product Consultant
雇用形態: 正社員
勤務地: Tokyo
職種:
給与: 8 - 13 Million Yen Annually
開始日: ASAP
リファレンス: 719950
担当者名: Hanae Monsaingeon
連絡メールアドレス: hanae@visionconsulting.jp
求人公開日: October 31, 2018 14:47

求人要項

Our client is an American software company offering financial, identification and security technologies.

They are currently looking for a Senior Product Consultant to join their team in Tokyo!

Reasons to join:

  • International company: bilingual opportunity JP-EN
  • Business trips opportunities (US / Canada)
  • High salary potential
  • Venture-type working environment

Responsibilities:

The Sr Product Consultant is responsible for providing our client’s customers and partners with technical support for a variety of operational, network, server, or related services via telephone, chat and e-mail.

Also delivers security software solution to government, enterprise and banking customers including onsite installation, training and solution support.

Customer/Technical Support (CS) (60%-70%)

  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots highly complex technical problems of software.
  • Escalate and co-work with R&D team to solve a technical issue
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.

Professional Services (PS) (30-40%)

  • Provide technical consultation with customers about their system such as customizing, upgrade, new software installation and a new environment creation
  • Capture customer’s requirement for Professional Services (installation, update, modification, new system deployments and so on.)
  • Perform cost, scope, schedule estimation for PS projects
  • Documents customers’ requirement and create official documents such as Level of Engagement and Statement of Work.
  • May work at client site from time to time.
  • Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
  • Perform minor modification on products based on customers’ requests
  • Plan and manage Professional Service projects. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology.
 

Required Skills

Required Skills:

·       Bachelor's degree in Computer Science, engineering, or equivalent

·       Applicant must have a minimum of 5 years of technical experience and working knowledge of the following:

        - PKI technologies: Certification Authorities (Microsoft CA, ejbCA or others), LDAP Directories (Microsoft AD, OpenLDAP), HSM, the standards (TLS, X.500 an X509v3,PKCS), and the security policies and procedures (CP/CPS, WebTrust)

        - IAM technologies: Single Sign-on, 2nd factor, mobile, biometric, and risk based authentication

        - IoT, SIEM, DLP knowledge is preferable but not mandatory

·       Knowledge of and experience with large IT infrastructure

·       Working experience in Linux and Window Server

·       Knowledge of web servers (e.g., IIS, Apache), application servers (e.g., WebSphere, WebLogic, Tomcat), networking (TCP/IP, routers, firewalls, load balancers).

·       Strong analytical, troubleshooting, organizational, and problem-solving skills.

·       Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.

·       Ability to work in a collaborative team environment.

·       Business level English or above

·       Travel requirements typically range between 25 – 50%

Preferred Requirements:

·       1 Year experience working for an IT Help Desk or Call Center.

·       Experience with virtualization software knowledge, such as, VMWare ESX server.

·       Experience with Salesforce, RemedyForce or other CRM (Customer relationship management) an asset.

·       Knowledge of ITIL methodology and implementation.

·       Java and C++ programming languages an asset.