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Sr. Support Engineer - EBS Order Management, MFG, Shipping

Job Title: Sr. Support Engineer - EBS Order Management, MFG, Shipping
Contract Type: 正社員
Location: Tokyo
Industry:
Salary: 12 - 18 Million Yen Annually
Start Date: ASAP
REF: 805756
Contact Name: Gina Noguchi
Contact Email: gina@visionconsulting.jp
Job Published: 7ヶ月 前

Job Description

My client is a software support company looking to hire an experienced Sr. Support Engineer, EBS Order Management, MFG, Shipping, Receiving resident with fluent Japanese skills who can work remotely or within the same time zone region. Widely recognized as the leading industry analysts, they are expanding their team exponentially both globally and within Japan. They are voted Most Innovative Service of the Year, Most Friendly Customer Support and Top Companies to work for. 

 

Position Summary

The role of the Sr. Support Engineer, EBS is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments.  The role of the Sr. Support Engineer, EBS requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.   

 

Essential Duties & Responsibilities  

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology

  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based functional support & training for multiple EBS modules
  • Support client customizations, sharing implementation and best practices advice
  • Develop application break fixes for critical product defects
  • Create scripts to identify, analyze and correct data issues
  • Manage one or more key assigned accounts as a technical/functional advisor
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities 

  • Other job related duties and responsibilities may be assigned from time to time
 

Required Skills

Qualifications/Skills/Experience

Education  
Bachelor Degree in Computer Science or related field or equivalent experience
 

Experience   

  • 10+ years relevant Oracle EBS experience
  • 5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Order Entry (OM), BoM, Purchasing, Shipping, Receiving Modules
  • Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application
  • Knowledge of Oracle maintenance/patching mechanics and EBS architecture
  • Demonstrable history solving complex problems across multiple modules 

Skills

  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Strong knowledge of key application functionality, tables and relationships
  • Deep knowledge of Oracle EBS customization/extension methodologies
  • Excellent development skills using Oracle EBS toolset
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Attention to detail and the ability to learn quickly
  • Extreme focus on Client satisfaction
  • Ability to work calmly and professionally in high pressure situations
  • The ability to work remotely from a home based office in a virtual environment

Desired Qualifications  

  • The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
  • Written and verbal English language skills would be highly regarded
  • A consulting background, while not mandatory, would be useful
  • Experience with Oracle Transportation Management or Manufacturing, while not mandatory, would be highly valued
  • Experience with localizations and global implementations would be an advantage