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Sr. Technical Support Engineer

Job Title: Sr. Technical Support Engineer
Contract Type: 正社員
Location: Tokyo
Salary: 8 - 11 Million Yen Annually
Start Date: ASAP
REF: 730747
Contact Name: Manasvi Mehra
Contact Email:
Job Published: 5ヶ月 前

Job Description

- Troubleshooting, answering questions, technical discussion with
pre-sales and post-sales customers via web/e-mail/phone. Work with
Engineering team for defect reports, troubleshooting, and feature
requests. Support our customers from all regions on the globe.
- Become an expert on the Company’s storage system that is a
high-performance, distributed storage system deployed on Linux.
- Manage communications/expectations to customers at all level to maintain
good relationships with contacts at customers and partners. Customers are
cloud service providers (data centers and ISPs), system integrator/reseller
partners, and enterprise customers. 
- Occasional travel to customer sites, US office.


Required Skills

Required Knowledge, Skills, and Experience:
- 3+ years of technical support experience with demonstrable skills in
troubleshooting technical issues with a complex software system. We
need more than just information passing between the customer and the
Engineering team.
- High degree of analytical and problem solving skills.
- Customer oriented attitude, strong customer facing skills.
- Proficiency with Linux and networking.
- Proficiency in scripting (bash, perl, python, or ruby).
- BS/BA degree or better
- Venture minded, excellent team player.
- Ability to work with minimum supervision.
- Business level oral and written communication in Japanese
- Business level oral and written communication in English (TOEIC 800+ or equivalent)

Desired Knowledge, Skills, and Experience:
- Java development skills
- Distributed systems, NoSQL DB, storage systems knowledge
- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
- Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc)