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Success Director / サクセスディレクター

Job Title: Success Director / サクセスディレクター
Contract Type: 正社員
Location: Tokyo
Salary: 12 - 20 Million Yen Annually
Start Date: ASAP
REF: 795639
Contact Name: Roland Bolinth
Contact Email:
Job Published: 7ヶ月 前

Job Description

Our client, one of the fastest growing firms in the history of enterprise software, is looking for a seasoned Success Director. As an experienced digital services leader you ensure below outcomes from every client deployment, managed by you and your team:

  • Maximise usage of our platform mapped to business needs.

  • Ensure client renewals and continued adoption of new products and services.

  • Establish a relationship built on trust with every new partner, client champion, and stakeholder.


What You Will Do:

  • Ensure that every client derives the most value possible from the platform

  • Know client’s possible “positive business outcomes”(PBOs) and deliver our values to contribute to meet those PBOs.

  • Deliver useful case-studies of install-based customers for both internal and external usage.

  • Generate & deliver organizational, business, and functional strategies and processes for driving customer delight

  • Support team to further monetizing accounts LTV, retain logos, and licensed revenue while mitigating churn

  • Work alongside our sales team to foster new opportunities within existing accounts

  • Ensuring that the team is prepared for all client meetings and calls having new insights, test recommendations or industry updates to discuss with the client and track those meeting outcomes and next steps.

  • Actively ensures that team are knowledgeable on all our clouds and continuously learning new knowledge.

  • Consult with and maintain knowledge of active clients' use of the product in Japan to grow and enhance enterprise adoption.

  • Contribute and oversee content for EBRs (executive business reviews) for existing accounts

  • Lead a team of 6 - 10 Success Managers

  • Provide subject matter expertise on social business practices

  • Hold accountable of install-based accounts growth and retention in detail against direct report and dotted line report in daily basis and customer retention weekly call.

  • Build up a firm, close relationship with executives of customers such as C-class and VPs, and economic buyers in order for us to become a trusted advisor.

  • Host small size customer events constantly to build firm relationships and to share best-practices to wider stakeholders.


Required Skills

Who You Are & What Makes You Qualified:

  • 7-15+ years of experience in enterprise software account management, or digital and social account management at a brand or agency.

  • Track record of success as an Account Executive and Team Leader / Manager

  • Excellent written and verbal communication skills

  • Demonstrated experience with and passion for social technology

  • Ability to work effectively under deadlines and juggle several assignments simultaneously

  • Knows how to deal with sales organization effectively in order to achieve the company goals.

  • Passion for solving client challenges and commitment to client delight

  • Business English fluency required as well as fluency in Japanese is manadatory