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Technical Account Manager

Job Title: Technical Account Manager
Contract Type: 正社員
Location: Tokyo
Industry:
Salary: 8 - 11 Million Yen Annually
Start Date: ASAP
REF: 671194
Contact Name: Ben Hunt
Contact Email: ben@visionconsulting.jp
Job Published: 7ヶ月 前

Job Description

KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Assume direct responsibility and drive exceptional support provided to our customer base, with specific focus on assigned accounts.
  • Gain understanding of our partner's technical infrastructure and environment, hardware, and/or product(s).
  • Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
  • For assigned accounts manage support escalations and issue prioritisation, acting internally as a customer advocate.
  • Contribute new articles and maintain existing knowledge base articles.
  • On a rotation basis, be available for on-call support out of office hours.
  • Ability to travel internationally up to 25% of the time.
  • Capable of mounting a server in top of a standard datacentre racks.
 

Required Skills

REQUIRED SKILLS & EXPERIENCE

  • Minimum 5 years experience supporting Linux systems.
  • Extensive experience with OpenStack, virtualization and other Cloud technologies.
  • Advanced troubleshooting (up to application layer, including, core dump analysis and kernel dump analysis desirable).
  • Demonstrable expertise in one or more of the following areas:
    • Advanced storage (RAID, LVM, SAN, file system tuning, etc.)
    • Advanced networking (bonding, firewalling, bridging, switching, network file system tuning, etc.)
    • Clustering, cloud computing (provisioning, monitoring, orchestration, etc.)
    • Linux integration with other environments (authentication/directory services, network file systems, etc.)
    • CI/CD tooling
    • Container technologies (Docker, Kubernetes, Rancher, etc)
  • Development level and troubleshooting experience in at least 2 programming languages like Bash, C, Python, GO, etc .
  • Experience managing customer relationships through consulting engagements, account management, or direct support.
  • Experience with Ubuntu or Debian. Must be able to understand Ubuntu OS bugs and advise on next steps, acting as a generalist when necessary.
  • Excellent verbal and written communication skills in Japanese.
  • Excellent verbal and written communication skills in English.

 

DESIRED SKILLS & EXPERIENCE

  • Debian packaging experience and knowledge of Ubuntu development processes.
  • Direct experience with MAAS and Juju.
  • Familiarity with Open Source process and community practices required as well as familiarity with Open Source business model desirable.
  • Knowledge of Operating Systems other than Ubuntu.