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Technical Support Engineer

ポジション名: Technical Support Engineer
雇用形態: 正社員
勤務地: Tokyo
給与: 8 - 11 Million Yen Annually
開始日: ASAP
リファレンス: 676967
担当者名: Gina Noguchi
求人公開日: June 20, 2018 09:54


The Application Engineer, as part of our Technical Support Team, will be responsible for resolving tier-1 and tier-2 customer problems. In this role, the engineer will work closely with our developers and existing technical support staff to provide high-quality support to our customers. Tasks essential to this position include:

  • Troubleshoot incoming customer problems through email and/or phone conversations.
  • Work with existing global teams and developers to provide resolution to customer issues.
  • Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the world’s brightest developers and software architects.
  • Develop documentation, Knowledge Base articles, best practices, troubleshooting guides and Whitepapers
  • Create and improve on existing test environments

Required Skills


  • Self-starter with the ability to work with a fantastic global team
  • BS/BA degree in Computer Science or equivalent work experience
  • Minimum 7-10 years’ experience in technical support or development
  • Ability to read and debug one or more of the following languages C/C++, C#, Objective C, Java
  • Ability to read and debug one or more of the following languages JavaScript, Python, Ruby, Swift will be a plus
  • Outstanding written and verbal communication skills.
  • Experience with variety of industry hardware platforms, operating systems (Linux/Unix, Windows, etc.).
  • Working technical knowledge of current network hardware, protocols, and Internet standards (e.g. TCP, HTTP, DNS, DHCP, NTP, SIP, OSPF, BGP, etc.)
  • Extensive technical expertise; the ability to solve problems and determine the root cause of issues.
  • Ability to work in a small, fast-paced environment. Strong work ethic.
  • Ability to use and train others on the use of development tools, software, and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client.
  • Effective handling of multiple critical, client support situations and effectively communicate with senior management.
  • Ability to quickly assimilate complex problems and develop a resolution strategy.
  • Smart, creative, energetic, conscientious, and enthusiastic persona.
  • Enjoy fast-paced, energetic environment. Entrepreneurial and results-oriented.
  • Team player with a customer-focused attitude