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TravelTech | Customer Success Manager (B2B)

Job Title: TravelTech | Customer Success Manager (B2B)
Contract Type: 正社員
Location: Tokyo
Salary: 5 - 7 Million Yen Annually
Start Date: ASAP
REF: 772808
Contact Name: Hanae Monsaingeon
Contact Email:
Job Published: 7ヶ月 前

Job Description

Our client is a global company offering a web platform and mobile application to book travel activities.
They are currently looking for a Customer Success Manager to join their fast-growing team in Tokyo.


Reasons to join:

·         International company: bilingual opportunity

·         Venture-type working environment: be part of well-established company growing in Japan!



·         Drive commercial success and service level performance of customers in Japan;

·         Lead initiatives to drive travel product sellability such as content, API, cancellation

privilege, instant confirmation, etc;

·         Drive adoption and organize training for our client’s technology solutions among customers to improve efficiency;

·         Design, monitor and implement mechanisms to improve customer service level standards;

·         Design and manage our client’s operations for products that require physical fulfillment in the country (eg. physical train tickets, sim cards).


Required Skills

·         3yrs+ of experience in travel, ecommerce, or tech startup operations;

·         Experience in travel products such as Attractions & Shows, Tours & Activities, Events or

·         Travel Transportation (eg. railway, bus, ferry) is a plus;

·         Track record of successfully driving cross departmental projects is preferred;

·         Native level Japanese and business level English

·         Bachelor's degree or above;

·         Eager to work in small team and fast-paced environment;

·         Globally-minded and comfortable working with people from different cultural background and in different time zones;

·         A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.