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Account Executive | Travel & Hospitality

Job Title: Account Executive | Travel & Hospitality
Contract Type: 正社員
Location: Tokyo
Salary: 3.5 - 5.5 Millon Yen Annually
Start Date: ASAP
REF: 645741
Contact Name: Hanae Monsaingeon
Contact Email:
Job Published: 2年弱 前

Job Description

Our client is a major online travel agency with over 1 million accommodations in 250+ countries. They are a rapidly growing, dynamic, international company that offers its employees an innovative and diverse career path, as well as opportunities to travel around the world among many other benefits.

They are looking for a motivated Account Executive to support new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors. You will also build the accommodations webpages and train the new accommodations on how to use our client’s extranet, as well as how to use the systems that can improve their availability and supply. Furthermore you will offer support to the Account Managers with various tasks at the office.

Main Responsibilities

  • Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
  • Building productive relationships with partners to ensure that they offer the best availability and rate structure;
  • Discuss opportunities with partners that will help improve business by using our client’s internal tool of priority setting;
  • First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
  • Participation in weekly team learning in your office;
  • Advise accommodation partners regarding their (potential)webpages on our client’s website and how they can amend data with respect to supply, availability, specials, promotions;
  • Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
  • Providing support to properties or our client in building the webpage for accommodations and/or maintaining property information on the their website;
  • Verify that the website has accurate information on properties and pictures of newly registered accommodations;
  • Delivering training by phone to new and or existing properties on how to use our client’s extranet and rates & availability system;
  • Providing properties with information and advice mainly by phone, including follow-ups;
  • Looking after IT/administrative related tasks;
  • In consultation with the Account Managers, provide information support to our client for new and existing accommodations;
  • Conduct daily/weekly rate and availability checks on various platforms;
  • Assist in the preparation of market visits, operational planning and projects;
  • Assisting in additional tasks and projects when needed
  • You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from our client.

Required Skills

  • Great face-to-face and telephone communication skills;
  • Fluent English and Japanese speaker and writer;
  • Affinity/experience within e-travel and/or hotel/travel industry is a plus;
  • Pro-active, sense of responsibility and can work independently;
  • Ability to convince partners on the phone to implement suggestions;
  • Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
  • Team player, motivated and enjoys to work in e-travel and hospitality;
  • Business focused;
  • Positive attitude;
  • Hotel School or University background preferred