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Account Manager | Travel & Hospitality

Job Title: Account Manager | Travel & Hospitality
Contract Type: 正社員
Location: Tokyo
Salary: 4.5 - 6.5 Millon Yen Annually
Start Date: ASAP
REF: 645743
Contact Name: Undariya Batsaikhan
Contact Email:
Job Published: 2年弱 前

Job Description

Our client, a major online travel agency with over 1 million accommodations in 250+ countries, is looking for a talented Account Manager to take responsibility of hotel account management within a certain area.

As an Account Manager you are responsible for hotel account management. You support our client by informing new hotels in a specific area with respect to the services offered by our client. You create quantity and quality reports on results and performance for information support to our client. You provide hotels the (initial) training on how to use our client’s system. You will assist the Supply Manager on the improvement of hotel availability and supply in order to support our client in meeting the demands of the visitors on their website.

Main Responsibilities

  • Support our client’s strategy for hotel availability and supply
  • Promote the our client brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country
  • Responsible for area coverage
  • Inform hotels and advise on allotment, availability and supply
  • Rate checks and competitor checks
  • Liaison person for hotels to contact when they have questions
  • Providing hotels with information and advice by mail and email, including follow-ups
  • Follow up on cancellations and evaluations
  • Accompany and train hotels on how to use our client’s extranet and rates & availability system
  • Support hotels with regards to our client’s on-line system
  • Organize and coordinate Tourist Trade Fair visits to liaise with hotels
  • Check statistics in the control room and follow up
  • You will also need to be versatile and adapt quickly to the latest guidelines from our client

Required Skills

  • 2 years of experience in a relevant account management function
  • Fluent English and Japanese speaker and writer
  • Affinity/experience within e-travel and/or hotel/travel industry
  • Pro-active, sense of responsibility, friendly and can work independently
  • Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail
  • Great face-to-face and telephone communication skills
  • Team player, motivated and enjoys to work in e-travel and hospitality
  • Positive attitude
  • Hotel School or University background preferred
  • Driver’s license
  • Availability to travel 50% of the time
  • You already have a work permit to work in Japan