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Client Services Advisor (Inside Sales)

Job Title: Client Services Advisor (Inside Sales)
Contract Type: 正社員
Location: Tokyo
Industry:
Salary: 4 - 6 Million Yen Annually
Start Date: ASAP
REF: 639091
Contact Name: Hanae Monsaingeon
Contact Email: hanae@visionconsulting.jp
Job Published: 1年以上 前

Job Description

Our client is a European Luxury Brand specializing in Handbags, Watches, Shoes and Apparel goods.

They are looking for a Client Services Advisor to manage both clients & clientele. You will be reporting to the Team Manager of Client Services.

Mission:

  • Client services via phone call, e-mail, chat etc
  • Enhancement of customer satisfaction as general client services desk
  • Sales target achievement
  • Provide support for stores and E-commerce

You will be responsible for:

  1. Responding to clients’ query
    • Regarding client's products
    • Order taking
    • Stock related
    • Repair related
    • Complaints
    • Transferring incoming phone calls to freestanding stores
    • Client service related knowledge acquirement
    • Observe rules/manuals
  2. Clientelling/Client Data base management
  3. Achieve own sales target
  4. Team activities
    • Activities to achieve team mission
    • Participation to meetings/trainings

Required Skills

  • Those who have Call center or sales staff experience and interested in customer service thorough phone calls
  • PC skills – Excel/Word
  • English / Chinese proficiency a plus