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Client Services

Job Title: Client Services
Contract Type: 正社員
Location: Tokyo
Salary: 4.5 - 6.5 Million Yen Annually
Start Date: ASAP
REF: SG617177
Contact Name: Sam Griffiths
Contact Email:
Job Published: 2年以上 前

Job Description

In this role you would be responsible for the combined roles of Client Onboarding, and Funding/Withdrawal to assist clients in trading with our client at all stages, with the goal of increasing customer satisfaction, increasing conversion rates and reducing attrition.

Specific Duties & Responsibilities:

  • Responsible for addressing customer inquiries in a professional manner
  • Document communication in the CRM system to improve customer communication as well as compliance requirements
  • Have a complete understanding of all products offered in Japan
  • Perform outbound call to leads generated through marketing initiatives to assist them to become active clients
  • Responsible for training each potential client on various products and services
  • Understand the regulations, and relevant internal rules regarding onboarding process to avoid any regulatory risk
  • Complete onboarding process in timely fashion to meet and exceed industry standard
  • Process funding and withdrawal request within the timeframe we propose publicly
  • Build exceptional relationships with various business partners and internal staff across all divisions to contribute to delivering excellent customer service

Required Skills

  • FFAJ sales representative license desirable, alternatively a strong commitment to obtain the license is required
  • Bachelor’s degree, or 1 to 3 years of related experience in client servicing space in the financial industry or technology sectors preferred.
  • Experience in Salesforce would be an asset
  • Proven track-record in a sales environment
  • Native level Japanese (written and spoken)
  • Ability to communicate in English desirable
  • Ability to grasp complex concepts quickly, and able to identify key messaging for different audiences