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Compliance Operations Support

Job Title: Compliance Operations Support
Contract Type: 正社員
Location: Tokyo
Salary: 5 - 7 Million Yen Annually
Start Date: ASAP
REF: SG626349
Contact Name: Sam Griffiths
Contact Email:
Job Published: 2年以上 前

Job Description

The mission of the Compliance Operations team at my client is to perform the day-to-day operational tasks associated with payment network and partnership requirements. The team actively engages in monitoring for prohibited activities such as anti-money laundering activity along with enforcing their Merchant User Agreement. Other areas of responsibility include OFAC and JDM reviews, liaison with law enforcement agencies and interactions with corporate partners and the credit card payment networks. 

You will:

  • Monitor and act upon reports involving compliance-related alerts
  • Verify merchant information and conduct due diligence reviews as part of their on-boarding review policy
  • Interact with customers to ensure full compliance with all applicable laws and policies
  • Work cross-functionally with Support, Risk, and other operations teams within Square
  • Communicate with customers via CRM, email, and telephone
  • Communicate with corporate partners to ensure our compliance monitoring

Required Skills

  • A strong operations mindset involving time sensitive directives and ability to self-manage workflow across competing priorities
  • Strong investigative skills, including familiarity with public record research and database tools 
  • Strong transaction analysis skills that apply across numerous financial products and services in complex scenarios
  • Adept communication skills when dealing with possible bad actors with a detective-like mentality
  • An ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results
  • Excellent verbal and written communication skills in both Japanese and English
  • Previous CRM experience in a customer-facing role is needed
  • Previous experience in compliance or risk work with a financial institution or payment-focused company preferred
  • Passion for the company, and a strong interest in technology/knowledge of the payments industry
  • 4-year undergraduate degree