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Customer Executive – CE Retail

Job Title: Customer Executive – CE Retail
Contract Type: 正社員
Location: Tōkyō
Salary: 20 - 25 Million Yen Annually
Start Date: TBA
REF: JA605809
Contact Name: Jesse Acosta
Contact Email:
Job Published: 約3年 前

Job Description

Our client is a multi-national American IT service and consulting corporation. Their services include Business Management consulting, software development and business process outsourcing for many technologies including, application Development, SCM and testing services.


Job Description

  • Develops customer account strategies and tactical penetration plans.
  • Develops new customer relationships.
  • Develops compelling value propositions based on ROI cost/benefit analysis.
  • Executes against the major steps of the sales process:

- Find new business opportunities

- Qualify new opportunities, and

- Close new business.

  • Serves as a focal point for customer services issue escalation.
  • Manages closure on customer support issue.
  • Sells against annual revenue targets for software licenses and services.
  • Maintains high levels of customer satisfaction and loyalty with customers.
  • Manages to detail regarding the customer account contact management information through the entire sales lifecycle process.

Required Skills

  • Experience and success in selling high value, long lead time enterprise solutions software.
  • Experience and success selling implementation-consulting services.
  • Proven sales quota attainment track record.
  • Proven new business development skills.
  • Outstanding presentation, facilitation, communication and negotiation skills.
  • Outstanding customer-focused Account Management skills.
  • Demonstrated sales track record with Tier 1 and Tier 2 Retailers (8-10 years of experience and above) is preferred.
  • Knowledge and understanding of Retail industry pain points and related cost drivers is preferred.
  • Understanding of broad competitive solution footprints for the Retail information systems marketplace is preferred.
  • Demonstrated relationships with Retail Industry system integrators.
  • High comfort level and presence with senior Retail executives.
  • Extensive travel required.
  • Bachelor’s degree or equivalent work experience required.