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IT Operations Manager

Job Title: IT Operations Manager
Contract Type: 正社員
Location: Tokyo
Industry:
Salary: 8 - 10 Million Yen Annually
Start Date: ASAP
REF: CM615039
Contact Name: Curtis Mackenzie
Contact Email: curtis@visionconsulting.jp
Job Published: 2年以上 前

Job Description

Our client is a US entity with office in Central Tokyo looking to hire a IT Operations Manager. The position requires a very hands-on management style. Successful candidates will not only manage the team but will also be actively involved in directly supporting users.

Responsible for leading the IT Department in developing, maintaining and enhancing operational processes, and implementing and maintaining high levels of customer support and service for staff and users.

 

Primary Responsibilities:

Manage the Help Desk and associated staff.

Manage the Server and Network Operations and associated staff

  • VMware vSphere and Hyper-V virtual environments
  • Storage devices
  • Internal, External and VPN network configurations and monitoring

Manage planned migration of internal services to AWS/Azure

Manage the Office facilities operations and associated staff

Manage room scheduling

Ensure adherence to established SLA’s and develop and refine SLA’s as required

Manage IT Operations budget

Manage IT processes and procedures in the following areas:

  • Asset acquisition, management and tracking
  • Software license management and tracking
  • Capacity and growth planning and management
  • Information security procedures and controls
  • Vendor management practices and procedures
  • Change management

Manage Facility operations in the following areas:

  • Telephone system
  • Office equipment such as copiers
  • Room scheduling and room scheduling system

The position requires a very hands-on management style. Successful candidates will not

only manage the team but will also be actively involved in directly supporting users.

Required Skills:

  • Management experience (at least 3-4 years) in IT operations, help desk environment
  • Native-level Japanese with business-level English, or Native-level English with business level-Japanese (written and spoken)
  • Excellent verbal and written communication skills
  • High level support and troubleshooting skills in Windows 2012/2008/2003 OS and MS applications
  • Strong computer networking knowledge and experience
  • Virtual Server System experience
  • Excellent analytical skills
  • Demonstrated problem solving skills
  • Vendor management experience
  • Budget management experience
  • Creative, a team player and self-motivated
  • Professional appearance and attitude

Preferred Qualifications and Experience:

  • Tertiary Qualifications in IT/Computing
  • Hyper V experience
  • VPN connection configuration and firewall administration experience
  • VMware vSphere environment experience
  • Mac OS X server experience and some programming experience
  • AV equipment experience