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Japan Hosting Operations Windows Engineer

Job Title: Japan Hosting Operations Windows Engineer
Contract Type: 正社員
Location: Tokyo, Japan
Salary: 7.5 - 9 Million Yen Annually
Start Date: TBA
REF: KB604476
Contact Name: Kevin Byrne
Contact Email:
Job Published: 約3年 前

Job Description

  • Through review and approval, ensure methodical and successful execution of customer change requests
  • Maintain system stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance
  • Maintain and improve client loyalty and Net Promoter scores
  • Partner with the Account and Sales team and aid in the regular Service Reviews.  Work with the Account team to build a strong client relationship and grown revenue
  • Communicating and collaborating with local and global teams.
  • Identify, resolve, and/or escalate hosting issues according to procedural documentation and training
  • Creative problem-solving to identify the source of problems
  • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
  • Through customer consultation, realize growth opportunities for production customer environments.
  • Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
  • Provide and obtain timely updates to/from relevant parties (internal and external)
  • Partner with the Problem Management Centre to reduce re-occurring incidents
  • Provide consultative assistance to the Operations Centre during off hours as needed
  • Review system and network configurations with Service Delivery to ensure successful implementation of services into production
  • Perform incident trend analysis to promote a stable solution within the environment.
  • Participate in mandatory meeting and training sessions
  • Other duties as assigned


Required Skills

  • Excellent verbal, written and analytical skills in Japanese and English: Email and Phone based communications in both Japanese and English. Reading and Writing in both Japanese and English.
  • A degree in IT, UNIX professional qualifications or equivalent proven experience in a technical support role.
  • At least 5-8 years of experience in this technology space
  • Previous Operating Systems support experience in enterprise, IT or service provider environment
  • Detailed working knowledge of UNIX (Solaris System), Linux (Redhat), and VMware ESX
  • Administration & comprehensive experience of configuring Sun Hardware, HP servers, Blade technology, Cisco UCS.
  • Veritas volume manager experience essential, along with working knowledge of Veritas and Sun clustering products.
  • Proven analytical and troubleshooting skills essential
  • Excellent troubleshooting and configuration experience of internet protocols which include and not limited to HTTP, TCP/IP, SSH, SFTP, FTP, DNS, DHCP
  • Knowledgeable in Linux Volume Manager (LVM), EXT3, VMFS
  • Knowledgeable in storage solutions including Linux and Veritas Multipathing
  • Knowledgeable in web server technologies such as SSL, load balancer
  • Knowledgeable in Clustering: Red Hat, VCS, Oracle RAC
  • Knowledgeable in LDAP, TACACS+, RADIUS
  • Knowledgeable in Backup solutions – and in particular, Veritas
  • Understanding of Active Directory
  • Knowledgeable in file systems including NFS, GFS2, OCFS2, ZFS
  • Script writing experience, .e.g: Shell scripting, Perl
  • ITIL Certification desired
  • Positive and adaptable attitude – able to perform all Operations Center job function as required A commitment to delivering a superior customer experience through direct interaction with customers during support and change management
  • Technical certifications in areas of expertise (Microsoft, Redhat)
  • Ability to quickly adapt to advancing technologies and procedural changes
  • Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
  • Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment