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技術サポートエンジニア / Technical Support Engineer

Job Title: 技術サポートエンジニア / Technical Support Engineer
Contract Type: 正社員
Location: Tokyo
Salary: 6 - 8 Million Yen Annually
Start Date: ASAP
REF: 638377
Contact Name: Tanya Tang
Contact Email:
Job Published: 2年以上 前

Job Description

Our client provides software for Windows Management, Database Management, Virtualization & Cloud Management and Application Management to over 10,000 organizations worldwide.

They are looking for a Technical Support Engineer to join their team in Tokyo!

  • 3+ years of experience in a systems administration role with UNIX/Linux and Windows(certifications preferred) and an technical supportrole
  • Advanced knowledge of managing and troubleshooting Microsoft Active Directory (users / groups, ADSI Edit, Replication, DNS, Permissions, LDAP, Group Policies, etc.).
  • Advanced knowledge of managing and troubleshooting Microsoft Exchange2003
  • 2013 (Email routing/mail flow, SMTP, storage groups, Free/Busy and Public Folders).
  • Advanced knowledge of Microsoft Windows Server2008/2012.
  • Advanced knowledge of troubleshooting Microsoft Windows operating systems using both native and 3rd partytools.
  • Basic knowledge of Microsoft SQLServer.
  • Backup/Restore softwareexperience
  • knowledge of Call trackingsystems
  • Solid knowledge of virtualizationconcepts
  • Software technology diagnostic and troubleshooting methodologyskills
  • Strong communication skills, verbal andwritten
  • English skill required (Fluentpreferred)
  • Knowledge of TCP/IP and network topologies

Required Skills

  • Prior Technical customer support or IS Helpdesk/Phone support experience or experience supporting internal systemusers
  • Prior VMWare administration or supportexperience
  • VMWare certifications are aplus
  • Prior experience with RDBMS: Oracle(certification a plus), MySQL, MS SQL Server
  • Ability to read/write Perl, Unix shell scripts, and SQLscripts
  • Understanding of SAN concepts and the SAN Fabric network, LUN provisioning, zoning, identify bottleneck and DISK I/O relatedissues.
  • Working knowledge of enterprise backup, recoverysoftware

Backup Software Experience

  • Symantec/Veritas NetBackup,BackupExec
  • Acronis
  • Arcserve