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カスタマーサポート / Customer Support (ゲーム)

Job Title: カスタマーサポート / Customer Support (ゲーム)
Contract Type: 正社員
Location: Tokyo
Salary: 3 - 4 Millon Yen Annually
Start Date: ASAP
REF: 643908
Contact Name: Shunya Iida
Contact Email:
Job Published: 1年以上 前

Job Description

Our client is a leading European gaming company for PC, Console and Mobile games.

They are looking for a Customer Service Representative to help players by providing product and service information and solving product-related problems. In this role, a candidate will need to have exemplary interpersonal skills, capable of building solid relationships with players, ensuring they are satisfied with our service.

Job Overview:

  • Provide timely responses and resolve customer issues via Kayako tickets on various categories: account, billing, bugs, game support, suggestions and feedback, technical support, penalty appeals, rule violations
  • Provide support for all of client's games
  • Work with multiple tools to ensure that the issues facing the customer are resolved
  • Support other departments when required
  • Be in charge of resolving issues, manpower, crediting, translations

Required Skills

  • Minimum 3 years’ customer service experience, preferably in the gaming industry
  • Experience in relevant industries or call centers
  • Ability to communicate clearly and concisely, both orally and in writing, in Japanese and English
  • Ability to work both independently and as part of a team
  • Ability to work in a fast-paced and changing environment
  • Broad interest/knowledge of web, game, mobile and IT
  • Ability to manage multiple projects simultaneously
  • Knowledge of payment methods, Backyard, Confluence, JIRA
  • Strong computer skills and excellent knowledge of MS Office
  • Passionate gamer
  • ゲーム進行・課金についての問合せ(メール)への一次対応
  • ゲーム内容についてのリクエスト(メール)への一次対応
  • ユーザーの声をとりまとめ、企画・開発部門へレポート
  • 海外ミーティングへの参加 ほか


  • 【英語スキルを活かせます】
  • 英語スキルを活かしてグローバルに活躍できます!
  • サポートの対象は日本ユーザーですが、
  • 開発スタジオやプロデューサーへのレポートは主に英語(メール・Skype)。
  • 各国のカスタマーサポートが一堂に会する「CSサミット」など、
  • 海外でのミーティングに参加するチャンスも豊富です。
  • 日本法人メンバーも多国籍のためグローバルな環境で活躍できます!