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コミュニティマネージャー / Community Manager

Job Title: コミュニティマネージャー / Community Manager
Contract Type: 正社員
Location: Tokyo
Salary: 4 - 4.5 Millon Yen Annually
Start Date: ASAP
REF: 641913
Contact Name: Hanae Monsaingeon
Contact Email:
Job Published: 約2年 前

Job Description

Our client is a media neutral agency that specializes in creating integrated campaigns that move consumers to act. They focus on helping foreign companies build brands in Japan.

The Community Manager is responsible for ensuring active and engaged social communities (i.e., Facebook, Twitter, YouTube, Google+, etc.). The Community Manager is also responsible for monitoring online conversations, and participating in those conversations to build client product visibility as well as support brand awareness and engagement at local market level.

  • Manage content for social media conversations and activities
  • Cultivate a social presence and activate community groups for client product divisions (mobile, IT, video, etc.)
  • Manage VOC (voice of the consumer) and escalate as necessary and appropriate; monitor conversations and user-generated comments and escalate to internal and client stakeholders as necessary
  • Post content for feeds and discussion-starter topics including writing Facebook status updates, tweets, blog posts, etc. in alignment with global/local client social strategies
  • Manage daily operations of page/channel including themes/skin/layout changes when appropriate
  • Maintain editorial calendars
  • Adhere to the standard practices guide for social channel responsibilities and guidelines
  • Review and respond to user-generated comments in order to foster a positive community and add value to the users’ experience as outlined in the schedule
  • Enforce Social Media Guidelines as defined by global/local client social media strategies

Required Skills

  • 3+ years of work experience, preferably in digital and/or social media marketing
  • Proven experience managing social media platforms or communities for brands
  • Undergraduate degree, preferably with specialty in communications, marketing, public relations, or journalism 
  • Digitally savvy
  • Active participation in wide variety of social media activities
  • Understand popular social networks including design, functionality and users
  • Affinity and passion for technology and consumer electronics, preferred; experience in blogging about consumer electronic products and gadgets a plus 
  • Excellent writing skills
  • Excellent communication skills
  • Attention to detail
  • Must operate well in a matrix and multi-agency environment
  • Self-starter
  • Culturally sensitive
  • Travel to / from local client location on frequent basis (e.g., as much as daily) to engage internal stakeholders in support of VOC management
  • Fluent Japanese with Business Level English