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Pre-sales for Openstack SDN/ NFV + security solutions

Job Title: Pre-sales for Openstack SDN/ NFV + security solutions
Contract Type: 正社員
Location: Tokyo
Salary: 7 - 11 Million Yen Annually
Start Date: ASAP
REF: MP623042
Contact Name: Mike Pollard
Contact Email:
Job Published: 2年以上 前

Job Description

Job Description

Are you mature enough to be in a 2-man start-up? Do you know infrastructure technologies and can explain the advantages of a private or public cloud infrastructure to customers?

Sales Engineer

Job Description

Join us on the ground floor of a rapidly growing business unit backed by a global leader in software product and technology services. Be a part of a focused, tightly-integrated team with potential for huge impact. As an Sales Engineer, you will be responsible to translate customer technical requirements. Self-starters, quick learners, dedicated team players, and those aspiring to grow in tech will be well-poised for success.

A successful candidate will:

Be a Senior Support Engineer to join our talented support team. This role is a critical component in the customer experience and ultimately the delivery of the service. We provide high-touch, high quality support and we are looking for energetic and enthusiastic customer service orientated people, who have a solid technology skill set. This is a senior level role for someone with experience leading a team of IT support professionals. The ability to prioritize and balance escalated client requests is essential.

Job Responsibilities

Handle escalated support case requests via phone and email and provide guidance for other support team members

On-boarding of new customers to the service including technical training and support

Liaise between Customer Support, Product Management, Sales, and Engineering as the Customer advocate

Proactive daily reporting of monitored issues to customers

Ticket management & Bug escalation


Required Skills

Desired Skills and Experience

  • Bachelor's degree in an IT/Computing discipline (or equivalent experience)
  • Excellent customer service skills & ethic
  • Ability to pick up new skills and processes quickly
  • Organized, logical and methodical with very good time management skills 
  • Excellent technical troubleshooting skills 
  • Working knowledge of Microsoft Windows Server operating system, backup terminology and processes and networking & routing
  • Experience in Virtualization (Vmware / Hyper-V) and Active Directory (SQL / Exchange) is highly valued
  • Linux & SAN / NAS experience is a plus