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サポートエンジニア / Support Engineer

Job Title: サポートエンジニア / Support Engineer
Contract Type: 正社員
Location: Tokyo
Salary: 6 - 10 Millon Yen Annually
Start Date: ASAP
REF: 645580
Contact Name: Manasvi Mehra
Contact Email:
Job Published: 約2年 前

Job Description

The Support Engineer is responsible for handling problems that have been reported by customers or other support organizations of the company.

Responsibilities & Tasks

  • Customer Issue handling
  • Handling of proactive support
  • Software Update Management (SUM) handling
  • Knowledge Management Tool (KCS) Coaching
  • Remote Service Gateway (RSG) Coaching

Core Competences:

- System Engineer: deep level server integration/support knowledge, especially on 3rd party product (HP、Oracle、EMC、Cisco、Juniper、F5).
- Telecom Core Network Engineer: deep level of 3GPP EPC integration/support, including MME, S/PGW.
- Virtual System Engineer: Rich experience of integration/support on SDN/NFV/CLOUD products, good knowledge on openstack, vmware


Required Skills


- Experience of working in a collaborate team and serve as a customer facing role
- Fluent in both spoken and written Japanese.
- Business level of English for written.
- Good capability to analyze and solve problems
- Strong coordination and communication skills