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Senior Account Manager | Travel & Hospitality

Job Title: Senior Account Manager | Travel & Hospitality
Contract Type: 正社員
Location: Tokyo
Salary: 5.5 - 9 Million Yen Annually
Start Date: ASAP
REF: 645747
Contact Name: Undariya Batsaikhan
Contact Email:
Job Published: 2年弱 前

Job Description

Our client is a major online travel agency with over 1 million accommodations in 250+ countries. They are a rapidly growing, dynamic, international company that offers its employees an innovative and diverse career path, as well as opportunities to travel around the world among many other benefits.

They are looking for a Senior Account Manager to lead the account management team in the appointed market, and manage and motivate the people on your team. You will be responsible for the account management of some hotels in the area. You will create quantity and quality reports on results and performance to support their clients. You will advise hotels about information on the their website, and provide them the (initial) training on how to use our client‘s system. You will also be reporting to the Area Manager in improving hotel availability and supply and supporting our client in meeting the demands of the visitors on our client’s website.

Main Responsibilities

  • Manage a team of Account Managers Hotels in Japan;
  • Provide constant feedback and support to your team members;
  • Hold regular meetings, 1:1’s, performance and appraisal reviews;
  • Direct account management for hotels in an appointed region within Japan;
  • Visit the important hotels;
  • Responsible for area coverage;
  • Support our client’s-strategy for hotel availability and supply within Japan;
  • Promote the our client brand name and its online reservation services to hotels;
  • Liaison person for hotels to contact when they have questions;
  • Providing hotels with information and advice by mail and email, including follow-ups;
  • Follow up on cancellations and evaluations;
  • Accompany and train hotels on how to use our client’s extranet and rates & availability system;
  • Support hotels with regards to our client’s system;
  • Liaise with hotels on allotment, availability and supply;
  • Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
  • You will also need to be versatile and adapt quickly to the latest guidelines from our client.

Required Skills

  • 2-4 years of experience in a comparable management function;
  • Fluent in English and Japanese is preferred;
  • Affinity/experience within e-travel and/or hotel/travel industry;
  • Pro-active, sense of responsibility, friendly and ability to work independently;
  • Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
  • Great face-to-face and telephone communication skills;
  • Team player, motivated and enjoys to work in e-travel and hospitality;
  • Business focused;
  • Positive attitude;
  • University background preferred;
  • Driver’s license;
  • Availability to travel 50% of the time;