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Senior Relationship Associate

Job Title: Senior Relationship Associate
Contract Type: 正社員
Location: Tokyo
Salary: 5.5 - 7.5 Million Yen Annually
Start Date: ASAP
REF: SG625074
Contact Name: Sam Griffiths
Contact Email:
Job Published: 2年以上 前

Job Description

Client Support and Training

  • Partner with the Relationship Manager to provide first-rate support to the client base
  • Liaise with clients, taking requirements in order to write specifications for report enhancements, through to final delivery to the client
  • Clearly convey information to clients to resolve any product issues
  • Work closely with Relationship Managers through client upgrade process
  • Provide onsite training to ensure investment banking clients are aware of product features, functionality and content
  • Facilitate daily client support through email, phone and in person

Collaboration and Planning

  • Work with Development team, Functional Architects, QA and Technical Account Managers in order to spec, test and roll out enhancements
  • Provide advice and support to colleagues when required
  • Work as a team to identify client needs and resolve issues by recording this information in a centralized system and streamlining to the appropriate group
  • Develop close working relations with other teams to encourage collaboration and client connectivity
  • Assist in the training of new team members