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Systems Engineer

Job Title: Systems Engineer
Contract Type: 正社員
Location: Tokyo
Salary: 6 - 9 Million Yen Annually
Start Date: ASAP
REF: MP632942
Contact Name: Mike Pollard
Contact Email:
Job Published: 2年以上 前

Job Description

The Systems Engineer is responsible for answering inbound interactions through email/chat/phone and working with customers on their issues through resolution.  This is accomplished by having a team oriented and highly challenging work environment.

Major Responsibilities/Activities

  • Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature
  • Research, resolve, and respond to questions received via telephone calls, email, web, and web chats in a timely manner
  • Assist in the resolution of user and support issues among company sites to assist in timely distribution of knowledge back to our customer base
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Participate in team projects that enhance the quality or efficiency of support service
  • Develop and deploy test systems and networks
  • Continually enhance technical and professional skills


Required Skills

  • Minimum Requirements

    ·       Written and verbal communication skills

    ·       Customer service skills

    ·       Microsoft Office skills (e.g. Word, Excel, PowerPoint and Outlook)

    ·       Knowledge of Voice over IP (VoIP), telephony, and related technical terminology

    ·       Complex problem-solving and analytical skills

    ·       Ability to present complex information in a clear, concise manner

    ·       Ability to work in a team environment

    ·       Ability to multi-task, prioritize and be detail-oriented

    ·       Ability to take initiative and be proactive

    ·       Bachelor’s degree or equivalent in work experience


    Work Context

    ·       Communicates regularly with customers, colleagues, and management

    ·       Uses computer frequently; sits at desk 85% of the work day

    ·       Occasionally travels to customer and business sites, including international locations

    ·       Scheduled for after-hours support to handle emergency situations