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テクニカルサポートエンジニア - Tier 1 / Tech Support Engineer - Tier 1

Job Title: テクニカルサポートエンジニア - Tier 1 / Tech Support Engineer - Tier 1
Contract Type: 正社員
Location: Tokyo
Industry:
Salary: 5 - 6 Million Yen Annually
Start Date: ASAP
REF: 639636
Contact Name: Hanae Monsaingeon
Contact Email: hanae@visionconsulting.jp
Job Published: 1年以上 前

Job Description

Our client is a leading global provider of powerful cloud solutions for delivering and monetizing video across every connected device. The company offers a suite of products and services that reduce the complexity and increase the profitability of publishing, distributing, measuring and monetizing multi-screen video.

As a member of Customer Support, you will be part of a Global Team interacting closely with Support offices in the US, Europe and APAC, as well as with customers around the world. Our client will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.

Responsibilities:

  • Providing escalated technical and triage support for other team members
  • Working directly with customers via phone and email to respond to technical issues
  • Actively contributing to the online community and knowledge database for up-to-date customer information and solutions
  • Works closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance

Required Skills

  • Fluent in English and Japanese
  • College degree (CS degree preferred but not required)
  • 1-2+ years work experience in a Customer Focused position
  • Excellent communication skills and Strong customer focus
  • Exposure to online technical problem solving and triage
  • Proven analytical / problem solving ability
  • Proven ability to work with the team to quickly and calmly resolve technical issues
  • Understanding of internet technologies including browsers, networking, firewalls & proxy servers
  • Demonstrated ability to learn new skills quickly
  • Ability to work independently and as a part of a team
  • Required to be flexible, detail oriented and organized with the ability to multitask
  • Experience working in a support team

Pluses:

  • Strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues
  • Working knowledge of web-based technologies, including HTML, XML, FTP and JavaScript
  • Familiarity and working knowledge with online video and rich media
  • Exposure to video encoding applications
  • Working knowledge of Internet Networking processes