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Tier 2 Support Engineer for Enterprise infra Software

Job Title: Tier 2 Support Engineer for Enterprise infra Software
Contract Type: 正社員
Location: Tokyo
Salary: 7 - 11 Million Yen Annually
Start Date: ASAP
REF: MP632826
Contact Name: Mike Pollard
Contact Email:
Job Published: 2年以上 前

Job Description

The Role

A Technical Support Engineer works as a member of the Tier-2 Support team, and will need to respond to situations where Tier-1 product support has failed to isolate or fix problems in malfunctioning equipment or software.

Your daily worklife:

  • Resolving customer issues that usually include working in complex product and infrastructure configurations
  • Problem troubleshooting and isolation, performance tuning, and optimization
  • Escalating product problems/issues and driving them towards resolution while managing the customer
  • Those engineers will also assist other members of the team with technical issues that need further troubleshooting before escalating to the Product Engineering team
  • You will also be responsible for ensuring that customer relationships are managed through proactive customer communication
  • This is a highly-technical role and strong knowledge of Linux and network configuration is required
  • This role also requires some Perl debugging, shell scripting and technical work with MySQL


Required Skills

  • What you bring to the team

    For more information about this or similar opportunities, please contact me, Mike Pollard at Vision Consulting Services to talk about opportunities.

    • Positive attitude and passionate about   customer satisfaction
    • Japanese language skills at business level proficiency (reading and writing)
    • English language skills at business level proficiency (reading and writing)
    • Experience working in Japanese business culture
    • Strong UNIX/Linux support (or administration) experience, solid TCP/IP networking, expert troubleshooting and problem-solving skills
    • Strong written and verbal communication skills plus clear and effective communication
    • SMTP protocol experience a plus
    • Good Shell scripting and previous Perl scripting experience
    • Previous experience with MySQL
    • Secure Messaging experience a plus