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Tier 2 Technical Support Engineer - Developer

Job Title: Tier 2 Technical Support Engineer - Developer
Contract Type: 正社員
Location: Tōkyō
Salary: 7.5 - 10 Million Yen Annually
Start Date: TBA
REF: KB600978
Contact Name: Kevin Byrne
Contact Email:
Job Published: 約3年 前

Job Description

This individual will also work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.


Technical Experience

  • Strong technology background with a comprehensive knowledge of iOS and Android native applications and network based products
  • Proficient in web-based technologies, including HTML, XML, FTP, JavaScript, and Adobe Flash
  • Familiarity and working knowledge with Objective-C and/or Java and API developer support experience
  • Familiarity and working knowledge with rich media applications
  • Meaningful experience with online video and of video encoding applications is a plus
  • Exposure and working knowledge in at least one other programming language including Java, PHP, or .Net is a plus.


Qualifications and Required Experience

  • College degree (Computer Science degree preferred)
  • 3+ years work experience in online technical problem solving
  • Excellent communication skills and strong customer focus
  • Proven analytical / problem solving ability
  • Ability to communicate technical concepts clearly and effectively, both written and oral
  • Demonstrated ability to lead and manage initiatives to completion.
  • Proven ability to work with the team to quickly and calmly resolve technical issues.
  • Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers.
  • Demonstrated ability to learn new skills quickly.
  • Ability to work independently and as a part of a team.
  • Required to be flexible, detail oriented and organized with the ability to multitask.
  • On-call availability.
  • Fluent in both English and Japanese.