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サポートエンジニア / Support Engineer

ポジション名: サポートエンジニア / Support Engineer
雇用形態: 正社員
勤務地: Tokyo
給与: 6 - 10 Millon Yen Annually
開始日: ASAP
リファレンス: 645580
担当者名: Manasvi Mehra
求人公開日: April 20, 2017 15:59


The Support Engineer is responsible for handling problems that have been reported by customers or other support organizations of the company.

Responsibilities & Tasks

  • Customer Issue handling
  • Handling of proactive support
  • Software Update Management (SUM) handling
  • Knowledge Management Tool (KCS) Coaching
  • Remote Service Gateway (RSG) Coaching

Core Competences:

- System Engineer: deep level server integration/support knowledge, especially on 3rd party product (HP、Oracle、EMC、Cisco、Juniper、F5).
- Telecom Core Network Engineer: deep level of 3GPP EPC integration/support, including MME, S/PGW.
- Virtual System Engineer: Rich experience of integration/support on SDN/NFV/CLOUD products, good knowledge on openstack, vmware


Required Skills


- Experience of working in a collaborate team and serve as a customer facing role
- Fluent in both spoken and written Japanese.
- Business level of English for written.
- Good capability to analyze and solve problems
- Strong coordination and communication skills